Denon AVR-S700W Review: Great features and sound, questionable reliability

This is a very nice receiver with impressive features and great sound at a great price. However, because I had an annoying repair (during the warranty period) you may want to be a bit cautious about the quality. Especially if you don't live near one of their repair centers.

I purchased my receiver new at Best Buy in June 2014. It was very easy to set up and configure. It even includes a nifty feature for optimizing the speaker volume levels for your specific room and seating arrangement. The sound quality was amazing and the power was plenty for a small to medium-size room. We enjoyed about seven months of trouble free listening.

Unfortunately, without warning the display stopped working. It went completely dark although the audio features seemed to work normally and the sound continued to be excellent. Since it was still under warranty I contacted customer service to find a repair center. This is where I have an issue.

First, the customer care line was a voicemail so I started a chat session. Without reading too much into it, let's just say the personality of my rep was "cold." I was just sent a pdf of repair center locations without so much as a "I'm sorry our product failed you so soon. Here's what we can do to help."

I boxed up the receiver and shipped it via FedEx Ground ($80!) The repair center in Rockaway New Jersey did a great job and shipped it back within a matter of days. I reconnected everything and M back to happy listening.

The packing slip in the box indicated that a bad 0.1A fuse was replaced. Knowing that fuses cost a few pennies, I really wasn't happy that this cost me about $100 even though the receiver was under warranty. I probably should have used UPS instead of FedEx Ground.

In summary, I love this unit but I am worried that the display fuse may go bad again out of warranty. At that point it may be cheaper to buy another product.

Here is the link to Denon's AVR-S700W product page: http://usa.denon.com/us/product/hometheater/avreceiversht/avrs700w